Shipping policy

At Vilaxia, we are committed to providing a transparent and reliable shipping experience. Below is a breakdown of how orders are processed and delivered based on your location.

Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding holidays) after payment is successfully completed.

  • Order Cutoff Time: 8:00 AM (GMT-05:00) Eastern Standard Time

Shipping Coverage & Delivery Times

United States

  • Shipping Origin: United States
  • Estimated Delivery Time: 2–5 business days after dispatch

Orders within the United States are shipped domestically for faster delivery.

Europe

  • Shipping Origin: European fulfillment center
  • Estimated Delivery Time: 3–7 business days after dispatch

Orders to European countries are shipped from our warehouse in Europe, allowing for quicker and more efficient delivery across the region.

Rest of the World

  • Shipping Origin: United States or international fulfillment centers
  • Estimated Delivery Time: 7–15 business days after dispatch

Delivery times for international destinations may vary depending on customs and local courier services.

Shipping Costs

  • Free shipping on all orders

Carriers

We work with trusted carriers such as FedEx, DHL, Aramex, and local delivery partners.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number.

  • Tracking may take up to 48 hours to update
  • Please check your spam folder if needed

Order Changes & Cancellations

If you need to modify or cancel your order, feel free to contact us as soon as possible. We’ll be happy to help, provided the order has not already been shipped.

Delays

Delays may occur due to customs, weather, or carrier-related issues beyond our control.

Missing Orders

If your order has not arrived within a reasonable timeframe after shipment, please contact us at: contact@vilaxia.com

Contact Us

If you have any questions or need further assistance regarding shipping or your order, feel free to contact us.

Email: contact@vilaxia.com

Phone: +1 (307) 855 1852

Address: 30 N Gould St Ste R, Sheridan, WY 82801

Available from 9am to 6pm (EST) - Monday to Saturday
We usually reply in less than 24h