FAQ
Q: How can I place an order?
A: Choose your preferred size and quantity, then click the “Add to Cart” button on the product page. Proceed to checkout and follow the steps to complete your order.
Q: What payment options are available?
A: We currently accept PayPal only, offering a secure and protected payment process.
Q: How can I track my order?
A: After your order is processed within 1–3 business days, you will receive an email containing your tracking number. You can use it to monitor your shipment at any time. If you don’t see the email, please check your spam folder or contact us.
Q: Do you ship worldwide?
A: Yes, Vilaxia ships globally, so customers from anywhere can place an order.
Q: What is the delivery timeframe?
A: Shipping typically takes 7–12 business days, depending on your location. Please also allow 1–3 business days for order processing before dispatch.
Q: I didn’t receive an order confirmation email. What should I do?
A: First, check your spam or junk folder. If the email is still missing, contact us at contact@vilaxia.com, and we will resend your confirmation details.
Q: Can I update my shipping details or order information?
A: Yes, but you need to contact us as soon as possible. If your order hasn’t been shipped yet, we can make the necessary changes. If it has already been dispatched, we will still try to assist you as much as possible.
Q: When will I receive my tracking number?
A: Your tracking number will be sent to you by email once your order has been shipped. If you can’t find it, check your spam folder or reach out to us for help.
Q: Do you accept returns or exchanges?
A: Yes, we offer a 30-day return policy. If the product doesn’t meet your expectations or doesn’t fit properly, you can request a return or exchange by contacting us at contact@vilaxia.com.
If you have any other questions, feel free to reach out, our Vilaxia support team is always here to help.